English podcast: Hotel upgrade (English Pod 003)

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A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S. . .Oh Mr. Roberts we’ve been expecting you. . . and here is your key card to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check.
B: Yeah. . . Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re over booked at the moment.
B: So. . .
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!. . .

Key Vocabulary

check in
Verb, In-fnitive
register at a hotel or airport

under the name
Phrase
name used for the reser-vation

reservation
Noun (sin-gular)
booking

confirmation
Noun (sin-gular)
an approval, verifica-tion

mix-up
Noun (sin-gular)
confus

complimentary upgrade
Phrase
free improvement of quality

overbooked
Adjective
full

Supplementary Vocabulary

check out
Verb
pay and leave a hotel

booking
Noun (sin-gular)
reservation

concierge
Noun (sin-gular)
hotel employee that helps guests

deluxe room
Noun (sin-gular)
hotel room, better than standard

receipt
Noun (sin-gular)
paper showing payment details